WHEN WILL I RECEIVE MY ORDER?
1. Add item in a bag then click calculate shipping time to see Estimated time of Delivery.
2. Orders are processed within 48hrs from Monday to Fridays, except items that are pre-order.
3. If you ordered on a Friday, order will go out Monday or Tuesday.
4. Please do not count in Saturdays, Sundays or holidays. There are no deliveries on these days.
5. There are is no daily tracking available - only delivery confirmation.
Please make sure that your delivery address is reachable by post.
Check your address immediately once order is placed for any discrepancies. We cannot make any changes to the shipping address once your order has left our warehouse.
Delivery date is applicable to major cities only, rural areas may take a bit longer. We adhere to the delivery time indicated on your order. Please order with enough time to receive your items for your events to avoid any frustrations. Contact us only if you haven't received your order within the estimated delivery time.
Please note that we cannot do anything when a package is in transit. Once a package leave our facility, it is no longer beyond our control. All we have to do at that time is wait for it to reach the destination.
Text/SMS: 905-434-8881 or email us at firstname.lastname@example.org if you have any questions.
HOW MUCH IS THE SHIPPING FEE?
Regular Shipping Across Canada -Free for orders over $65
Regular Shipping USA - Free for orders over $65
International Shipping - by weight and destination
We also offer faster shipping at additional cost.
WHERE ARE ORDERS SHIPPED FROM?
Canadian orders are shipped from our Ontario warehouse.
USA and international orders are shipped from our US warehouse.
ORDER CANCELLATIONS / MODIFICATIONS
Orders cannot be cancelled once placed. Contact us immediately if you need to change items on your order. Once an order is shipped no changes can be applied.