ONLINE / STORE RETURN OR EXCHANGE POLICY:
As Covid continue to evolve, all items purchased online, in-store and via curbside pick up are no longer accepted for exchange or for store credit. Everything will be FINAL SALE ONLY. We regret this decision but it is our duty to lessen our employees and customers exposure and curtail the spread of covid infection from goods that were tried on or taken home. We appreciate your understanding. Please stay safe.
Store credits issued by physical store cannot be used to purchase items online. If you are holding credits and need to purchase something. Call the store to arrange a pick up or delivery.
Damages and Imperfections:
Adorable Kids take pride in the quality of the products that we sell. We check and re-check thoroughly all items that we are shipping. An order goes to 3 stages of inspection to make sure there are NO imperfections and quantity check and employ a live camera feed while doing so as a proof of the job done. We can assure you that the product you are receiving is free of any damages, stains and any minute imperfections. And due to this process we will NOT ACCEPT any claims, of short in quantity, damages and imperfections.
CANCELLING AN ORDER:
All cancellations must be done within 24 hours from the time order was placed as long as order has not been shipped. No exceptions.
INCORRECT ADDRESS AND REFUSALS:
If a package comes back to us due to incorrect address, buyer is responsible for any costs incurred to retrieve and re-send the package to the correct address. If you refuse your order upon delivery, we will provide a credit to your account less shipping costs, retrieval costs and 20% re-stocking fee.
Our customers enjoy the lowest prices on all of our items and are able to maintain these competitive prices partly because of the way we handle returns. Please keep in mind that we have to re-sell the item that you send back. Keeping strict with our return policy, ensures that you are receiving a brand new item that is fresh. We would not want you to receive an item that had been in a stranger's home for an extended period of time - so please be kind to the garments that you are returning. Our policies are in place to protect you and to ensure you receive perfect items at great savings that you cannot find at your local boutique.
Standard Store/Online Policy:
Price Increases and Reduction:
Adorable kids can lower or raise the prices at any given time without notification. Prices of goods at the time of purchase is final. If for some reason your purchased items went on sale just after a few days, Adorable Kids won't be providing any credit, the same way that we won't come back to you and charge you more when there are price increases.
Store Credits issued by the store locations cannot be used to purchase online. Any items being ordered or purchased with a coupon code cannot be paid with a store credit.
Warranty on Goods:
Most items that we carry are delicate in nature. Adorable Kids is not responsible for how they are worn and we do not offer warranty to any damages done to the items after using them at your events. Any issues with an order must be reported to us within 3 days of receipt, prior to using the items purchased. If you are purchasing items in-store, you are required to inspect the products prior to leaving the store for any imperfections. We cannot offer any exchanges to damaged items after leaving the store.